MARKETPLACE TERMS OF USE
24 Sèvres, joint stock company with a capital of €40,000, with registered office at 24-32 rue Jean Goujon 75008 Paris, registered in the Paris Trade and Companies Register under number 797 737 293, and whose intra-Community VAT number is FR52797 737 293 (hereinafter referred to as "24 Sèvres" or "24S").
In 2017, 24 Sèvres created a vendor website to market the products of contemporary and luxury brands. Given its experience and its growing reputation, 24 Sèvres has expanded its business by offering Vendors the chance to market their Offer directly on the www.24s.com website through a Marketplace.
1. Purpose of the Terms and Conditions of Use of the 24S Marketplace
The Marketplace Terms of Use are intended to govern the use made by Customers of the Vendor Offers provided in the account made available to them by 24 Sèvres.
By using the 24S services, the Customer acknowledges having read these Terms of Use and agrees to be bound by them without reservation.
24 Sèvres reserves the right to modify these Terms of Use at any time. The new Terms of Use will be applicable as of their publication.
2. How the 24S Marketplace works
Customers of the 24S Marketplace can access a very wide and varied product offering due to the fact that the 24S website (www.24s.com) and its equivalent app includes complementary offerings, namely (i) the offers selected and marketed by 24S directly, and (ii) the Offers made by the specially selected Professional Vendors.
This service offer enables Customers of the 24S site to have a single access point to a complete, qualitative product offering and to benefit from the 24S Customer Service expertise.
It should be remembered that in terms of the Offers made by the Vendors, 24S is not involved in the sale concluded between the Vendor and the Customer. As such, 24 Sèvres is nothing more than a technical intermediary that makes possible the relationship between the Vendor and the Customer. In addition, the sale concluded between a Customer and the Vendor is subject to the Vendor's General Conditions available via the Vendor's Offer Page. As such, 24S acts only as host of the Offer distributed under the control and responsibility of the Vendor.
Offers made by Vendors on the 24S Marketplace are identifiable on the Offer form and by means of the words "sold and shipped by" at the time of the order.
3. Vendor offers on the Marketplace
24S carefully selects the Vendors present on the Marketplace on the basis of strict criteria such as the sale of contemporary and luxury brand products and respect for the LVMH Code of Conduct. The Vendor publishes its Offers on the Marketplace to sell its products under its name and on its own behalf.
The Vendor Offers detail as a minimum:
- the name of the Vendor making the Offer,
- a precise description of the Offer and its essential features,
- the exact price of the Offer made by the Vendor ,
- the estimated delivery date for the Order.
The Vendor is free to determine the price of its Offers and to change them at any time. Any price change cannot be applied retrospectively to Orders already placed by Customers.
The shipping costs will be calculated at the end of the Order and will depend on the place of delivery of the Order, as well as the chosen delivery method (standard, express, click & collect, etc...).
4. Ranking of offers on the Marketplace
In the case of several identical products marketed by different vendors, 24S will give priority to the lowest-priced Offer. A detailed explanation of how offers are ranked is given below:
The 24S site presents all of its offers, whether they are proposed directly by 24S or by a Seller on the Marketplace, by classifying them in a universe (Women's or Men's). In each universe, products are classified by product type (e.g. shoes, ready-to-wear, etc.) and then by category (e.g. pants, dresses, etc.). In each category, the offers proposed by the site are displayed according to an algorithm based on offer availability. It is then possible to display a selection of these offers according to the filters chosen by the Customer (for example: size, color, ...). The buyer can change the ranking of bids by selecting a different sorting criterion: new products, increasing price or decreasing price.
Ranking of competing offers on the site: When the same product (identical reference, size and color) is marketed by several Sellers, 24S will display on the results page visible to the buyer the offer from the Seller offering the lowest price for the selected destination country. In the case of equal price and service between 24S and a Marketplace Seller, the offer appearing on the search results page will be the offer proposed by 24S. In the case of equal prices between two Marketplace Sellers, the offer appearing on the search results page will be the most relevant offer according to the 24S algorithm based on the following criteria: country of destination, type of shipment chosen, distance from the order destination. In any case, when several competing offers are available on the site, the buyer will be able to select the Seller of his choice.
5. Order on the 24S Marketplace
The Products marketed directly by 24S and Offers from the Vendors coexist on the 24S Marketplace. Therefore, the Customer may place an order with 24S, a Vendor or a mixed order.
The General Conditions of Sale of 24S or of the Vendor shall apply to sales made respectively by one or the other.
24S will instantly inform the Vendor of any order placed with that Vendor. Once the Vendor has validated the Order, the amount of the Order will be charged to the credit card used for payment. The invoice will be generated by the Vendor for the sale made by it.
If the Vendor declines the Order or one or more Products is unavailable, the credit card used for payment will only be debited the amount corresponding to the Products that will be delivered.
6. Delivery of the Order
The Customer must ensure that the delivery address is correct to allow proper delivery of the Products. Neither the Vendor nor 24S can be held responsible if the order is not delivered due to an error on the delivery address. The Customer will receive an email from 24S indicating the arrival of its Order.
In the case of a mixed Order, the Customer will receive their Order in different packages.
The applicable conditions of return will be those of the Vendor for its Orders and those of 24S for Orders made to 24S.
7. Payment of the Order
The Vendor gives mandate to 24S to cash the selling price of the Orders on behalf and account of the Vendor. This amount will be entered into an escrow account and then transferred to the Vendor once the latter confirms shipment of the Order. If the Vendor does not send the item for any reason, your account will not be debited with the amounts corresponding to the Products not sent.
The bank cards accepted on the Site are: Carte Bleue, Visa, American Express, Master Card.
The Customer may use their PayPal account to pay for their Orders on the Site (except for mixed Louis Vuitton and 24S orders for which payment via PayPal is not available). Any purchase by PayPal will automatically be subject to PayPal's Terms of Service and PayPal's Privacy Policy.
Online credits issued by 24S are not valid for Vendor Offers. Similarly, any discount codes established by 24S will not be valid on Marketplace Products, unless stated otherwise in the promotional code's conditions of use.
The selling prices of the online Products on the 24S Site are indicated in the payment currency chosen by the Customer. The prices shown are those in effect at the time the Customer places the Order.
For some countries, the currencies offered will be limited to the options shown in the table below.
| Switzerland | Hong kong | Canada | Australia | China | South Korea |
| CHF | HKD | CAD | AUD | CNY + EUR | KRW + USD |
As part of the fight against fraud on the Internet, the information relating to the Customer Order may be transmitted to any third party authorised by law or designated by 24S for the sole purpose of verifying the identity of the Customer, the validity of the Order, the method of payment used and the delivery envisaged.
Following this check, 24S reserves the right to request a photocopy of the Customer's identity card and/or any information relating to the Customer's identity. Any Customer has a right to access, rectify and delete personal data that concerns them and which is processed by 24S, under the conditions provided by the "Personal Data and Cookies" charter.
8. In case of dispute or problem related to the Order
For all questions relating to orders placed on the Marketplace, Customers may contact 24S Customer Services directly at the address indicated in their Customer account.
9. Personal data
In the context of the Marketplace, 24S may need to process your personal date. For more information, please consult our Privacy Policy.