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FAQ
FREQUENTLY ASKED QUESTIONS
24S online payment
Are import taxes and customs duties included in the price on 24S?
Can I be eligible for a tax refund?
Can I pay on the 24S app?
Is it possible to pay on delivery?
Which payment methods are accepted on 24S?
Is online payment secure on 24S?
Is it possible to pay in several installments on 24S?
How can I obtain the invoice for my order placed on 24S?
24S Shopping
Does 24S offer a men’s collection?
Do beauty orders on 24S include complimentary samples?
How can I manage my subscriptions to the 24S newsletters?
I saw a product on 24S that is not online anymore. How can I buy it?
I saw a product at Le Bon Marché but I cannot find it on 24S. How can I buy it ?
Do I need to create an account to place an order ?
Returns & Exchanges
Do I have to pay for return shipping on 24S?
Will taxes and duties be refunded?
What precautions should I take when trying on your products?
How do I return my order on 24S?
Can I cancel my order or an item from my order on 24S?
How can I get a refund on 24S, and how long does it take?
Can I return my 24S order to Le Bon Marché Rive Gauche?
What should I do if I receive a damaged, incomplete or faulty item in my order?
Can I exchange an item ordered on 24S?
Can I return a gift?
Pick up service point
Which destinations are eligible to this delivery option?
Where can I find available pick-up service points on 24S?
Can another person come collect my order?
What should I do if I have doubts about the contents or the condition of my parcel?
What should I do if my parcel is not at the pick-up service point?
How am I informed when my parcel is available?
Delivery
What are the available delivery methods, delivery times and shipping fees on 24S?
Who can receive my order placed on 24S?
Are there any delivery restrictions or specificities for certain products?
How is the local sales tax calculated in the United States?
How does the delivery work on 24S?
Can I have my order delivered to Le Bon Marché Rive Gauche?
Can I change my delivery address ?
Can it be delivered to work ?
What happens if I'm not there when delivery is attempted?
Louis Vuitton
Can I contact Louis Vuitton’s Clients Service Center at my local Louis Vuitton store about this purchase?
Are the Louis Vuitton products available on 24S also available on Louis Vuitton’s stores or website?
Are the Louis Vuitton products available on 24S genuine?
Are the Louis Vuitton products available on 24S second-hand?
Can I find the Louis Vuitton current collection or Louis Vuitton Icons at 24S?
Can I get a refund for my Louis Vuitton product purchased on 24S?
Express delivery
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