FREQUENTLY ASKED QUESTIONS

Delivery

In which countries do you deliver ?

What are delivery methods, times and costs ?

Who can receive my order ?

How are calculated the local Sales Tax due in the United States?

Will I be informed of delivery date once I confirm my order?

Can it be delivered to Le Bon Marché ?

What about Brexit ?

How do I add an address to my address book ?

Do you deliver to PO boxes ?

How can I track my order ?

Can I change my delivery address ?

Are there shipping restrictions for some countries ?

Can it be delivered to work ?

What happens if I'm not there when delivery is attempted ?

Are there shipping restrictions for some items ?

Are taxes and duties included in your prices ?

Returns & Exchanges

Will taxes and duties be refunded?

What precautions should I take when trying on your products?

How do I return my order?

Can I cancel my order or an item from my order ?

What is the return policy on specific products ?

How can I get a refund and how long does it take ?

Should I bear the costs for the return shipping ?

Can I return my order directly to Le Bon Marché ?

What should I do if I receive a damaged, incomplete or faulty item in my order?

How do I exchange an item ?

24S Shopping

I forgot my password, what should I do ?

I want to change some informations on my account, how should I do ?

I saw a product on 24S that is not online anymore. How can I buy it ?

How can I manage my subscriptions to the 24S newsletters

How do I look for a product ?

How can I login on my 24S account ?

I saw a product at Le Bon Marché but I cannot find it on 24S. How can I buy it ?

How to create an account on 24S?

Do I need to create an account to place an order ?

Louis Vuitton

Are the Louis Vuitton products available on 24S genuine?

Are the Louis Vuitton products available on 24S second-hand?

Are the Louis Vuitton products available on 24S also available on Louis Vuitton’s stores or website?

Can I find the Louis Vuitton current collection or Louis Vuitton Icons at 24S?

Can I contact Louis Vuitton’s Clients Service Center at my local Louis Vuitton store about this purchase?

Can I get a refund for my Louis Vuitton product purchased on 24S?

24S online payment

Can I be eligible for a tax refund ?

Is it possible to pay on delivery?

What payment methods do you accept ?

Is online payment secure ?

Is it possible to pay in several installments ?

When and where can I view my bill online ?

What happens if my payment is declined ?

Is it possible to pay with La Carte 24 Sèvres Gift Vouchers or gift cards ?

La Carte 24 Sèvres Points

I just placed an order online, but my Points are not showing on my account. Why?

Exclusive Reward & Gift Vouchers

How does the Exclusive Reward works?

Click&Collect

What should I bring to pick-up my order ?

Can someone else collect my order ?

When will my order be available ?

Where can I pick-up my order at Le Bon Marché ?

Can I return my order the same day I collected it ?

What happens if I'm not available to collect my order ?

Can I exchange my order at Le Bon Marché?

My Account

How do I link my online account to La Carte 24 Sèvres loyalty program ?

How can I manage the communications from Le Bon Marché, La Grande Epicerie and 24S?

How can I edit my account information ?

How can I access my account ?