FREQUENTLY ASKED QUESTIONS

24S Shopping

I saw a product on 24S that is not online anymore. How can I buy it ?

How can I manage my subscriptions to the 24S newsletters

How do I look for a product ?

How can I login on my 24S account ?

I saw a product at Le Bon Marché but I cannot find it on 24S. How can I buy it ?

I want to change some informations on my account, how should I do ?

I forgot my password, what should I do ?

How to create an account on 24S?

Do I need to create an account to place an order ?

Delivery

What are delivery methods, times and costs ?

Can it be delivered to Le Bon Marché ?

Do you deliver to PO boxes ?

Who can receive my order ?

How do I add an address to my address book ?

How can I track my order ?

Can I change my delivery address ?

Are there shipping restrictions for some countries ?

Can it be delivered to work ?

What happens if I'm not there when delivery is attempted ?

Are there shipping restrictions for some items ?

Are taxes and duties included in your prices ?

In which countries do you deliver ?

24S online payment

Can I be eligible for a tax refund ?

Is it possible to collect payment on delivery ?

What payment methods do you accept ?

Is online payment secure ?

Is it possible to pay in several installments ?

When and where can I view my bill online ?

What happens if my payment is declined ?

Is it possible to pay with La Carte 24 Sèvres Gift Vouchers or gift cards ?

Returns & Exchanges

What is the return policy on beauty products ?

Can I cancel my order or an item from my order ?

I have received my items but it does not match my order, what should I do ?

How can I get a refund and how long does it take ?

Should I bear the costs for the return shipping ?

Can I return my order directly to Le Bon Marché ?

What happens if my order is damaged ?

How do I exchange an item ?

Can I return a gift ?

Contact 24S

How can I contact 24S Customer Service ?

Click&Collect

What should I bring to pick-up my order ?

Can someone else collect my order ?

When will my order be available ?

Where can I pick-up my order at Le Bon Marché ?

Can I return my order the same day I collected it ?

What happens if I'm not available to collect my order ?

Can I exchange my order at Le Bon Marché ?

My Account

How do I link my online account to La Carte 24 Sèvres loyalty program ?

How can I manage the communications from Le Bon Marché, La Grande Epicerie and 24S?

How can I edit my account information ?

How can I access my account ?