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La Carte 24 Sèvres
Contact Us
FAQ
FREQUENTLY ASKED QUESTIONS
Delivery
In which countries do you deliver ?
What are delivery methods, times and costs ?
Who can receive my order ?
How are calculated the local Sales Tax due in the United States?
Will I be informed of delivery date once I confirm my order?
Can it be delivered to Le Bon Marché ?
What about Brexit ?
How do I add an address to my address book ?
Do you deliver to PO boxes ?
How can I track my order ?
Can I change my delivery address ?
Are there shipping restrictions for some countries ?
Can it be delivered to work ?
What happens if I'm not there when delivery is attempted ?
Are there shipping restrictions for some items ?
Are taxes and duties included in your prices ?
Returns & Exchanges
Will taxes and duties be refunded?
What precautions should I take when trying on your products?
How do I return my order?
Can I cancel my order or an item from my order ?
What is the return policy on specific products ?
How can I get a refund and how long does it take ?
Should I bear the costs for the return shipping ?
Can I return my order directly to Le Bon Marché ?
What should I do if I receive a damaged, incomplete or faulty item in my order?
How do I exchange an item ?
24S Shopping
I forgot my password, what should I do ?
I want to change some informations on my account, how should I do ?
I saw a product on 24S that is not online anymore. How can I buy it ?
How can I manage my subscriptions to the 24S newsletters
How do I look for a product ?
How can I login on my 24S account ?
I saw a product at Le Bon Marché but I cannot find it on 24S. How can I buy it ?
How to create an account on 24S?
Do I need to create an account to place an order ?
Louis Vuitton
Are the Louis Vuitton products available on 24S genuine?
Are the Louis Vuitton products available on 24S second-hand?
Are the Louis Vuitton products available on 24S also available on Louis Vuitton’s stores or website?
Can I find the Louis Vuitton current collection or Louis Vuitton Icons at 24S?
Can I contact Louis Vuitton’s Clients Service Center at my local Louis Vuitton store about this purchase?
Can I get a refund for my Louis Vuitton product purchased on 24S?
24S online payment
Can I be eligible for a tax refund ?
Is it possible to pay on delivery?
What payment methods do you accept ?
Is online payment secure ?
Is it possible to pay in several installments ?
When and where can I view my bill online ?
What happens if my payment is declined ?
Is it possible to pay with La Carte 24 Sèvres Gift Vouchers or gift cards ?
La Carte 24 Sèvres Points
I just placed an order online, but my Points are not showing on my account. Why?
Exclusive Reward & Gift Vouchers
How does the Exclusive Reward works?
Click&Collect
What should I bring to pick-up my order ?
Can someone else collect my order ?
When will my order be available ?
Where can I pick-up my order at Le Bon Marché ?
Can I return my order the same day I collected it ?
What happens if I'm not available to collect my order ?
Can I exchange my order at Le Bon Marché?
My Account
How do I link my online account to La Carte 24 Sèvres loyalty program ?
How can I manage the communications from Le Bon Marché, La Grande Epicerie and 24S?
How can I edit my account information ?
How can I access my account ?