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La Carte 24 Sèvres
Contact Us
FAQ
FREQUENTLY ASKED QUESTIONS
24S online payment
Is it possible to pay on delivery?
Can I be eligible for a tax refund ?
What payment methods do you accept ?
Is online payment secure ?
Is it possible to pay in several installments ?
When and where can I view my bill online ?
What happens if my payment is declined ?
Delivery
Who can receive my order ?
What are delivery methods, times and costs ?
In which countries do you deliver ?
How are calculated the local Sales Tax due in the United States?
Will I be informed of delivery date once I confirm my order?
Can it be delivered to Le Bon Marché ?
What about Brexit ?
How do I add an address to my address book ?
Do you deliver to PO boxes ?
How can I track my order ?
Can I change my delivery address ?
Are there shipping restrictions for some countries ?
Returns & Exchanges
Should I bear the costs for the return shipping ?
Will taxes and duties be refunded?
What precautions should I take when trying on your products?
How do I return my order?
Can I cancel my order or an item from my order ?
What is the return policy on specific products ?
How can I get a refund and how long does it take ?
24S Shopping
I want to change some informations on my account, how should I do ?
I forgot my password, what should I do ?
I saw a product on 24S that is not online anymore. How can I buy it ?
How can I manage my subscriptions to the 24S newsletters
How do I look for a product ?
Louis Vuitton
Are the Louis Vuitton products available on 24S second-hand?
Are the Louis Vuitton products available on 24S genuine?
Are the Louis Vuitton products available on 24S also available on Louis Vuitton’s stores or website?
Can I find the Louis Vuitton current collection or Louis Vuitton Icons at 24S?
Can I contact Louis Vuitton’s Clients Service Center at my local Louis Vuitton store about this purchase?
Can I get a refund for my Louis Vuitton product purchased on 24S?
Click&Collect
What should I bring to pick-up my order ?
My Account
How can I edit my personal details?
How do I link my online account to La Carte 24 Sèvres loyalty program ?
