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LA CARTE 24 SÈVRES PROGRAM TERMS & CONDITIONS

Version updated on: 09/01/2022

These terms & conditions for use of the La Carte 24 Sèvres program (hereafter the 'T&Cs') form the general principles for access and participation in the aforesaid program.

The La Carte 24 Sèvres loyalty program is operated by the following companies:

'Groupe Le Bon Marché' comprising the following companies:

  • Le Bon Marché SA (inc.), with share capital of €29,415,810, registered at the Paris Trade and Companies Register under number 414 728 337, with registered office at 24 rue de Sèvres, 75007 Paris, France; tel: +33 (0)1 44.39.80.00, operating the store Le Bon Marché, Paris;
  • La Société d’Exploitation de La Grande Épicerie de Paris, partnership with share capital of €20 115 984, registered at the Paris Trade and Companies Register under number 380 356 592 with registered office at 5 rue de Babylone, 75007 Paris, France; tel: +33 (0)1 44.39.81.00 operating the store La Grande Épicerie de Paris.

And

  • 24S SAS, simplified joint-stock company with share capital of €40,000 euros registered at the Paris Trade and Companies Register under number 797 737 293 with registered office at 24-32 rue Jean Goujon in Paris (75008), France, operating the online sales website www.24s.com. It is understood that '24 Sèvres or 24S' will designate both the website and application.

ACCEPTANCE AND AMENDMENT OF THE T&CS

Signing up and participating in the Program are subject to accepting and complying with the T&Cs. By joining the Program, you are assumed, as a member (hereafter, 'Member'), to understand the T&Cs and to accept them unreservedly.

Due to possible changes in the Program, we reserve the right to modify the T&Cs at any time. You are therefore advised to refer to the latest version of the T&Cs regularly, accessible at https://www.lebonmarche.com/fr/programme-fidelite/cgu or https://www.lagrandeepicerie.com/en/la-carte-24-sevres-cgu or https://www.24s .com/en-cn/your-24s/loyalty-program/terms-and-conditions.

Furthermore, if one or more of the stipulations in the T&Cs are declared null and void under the law, a regulation or following a final legal decision issued by a competent jurisdiction, the other stipulations will remain valid and applicable.

CONDITIONS AND PROCEDURES FOR SIGNING UP TO THE PROGRAM

1. ELIGIBILITY

The Program is offered to all personal customers over 18 years of age. It is not open to trade customers or businesses. An invoice can be issued, on request, for purchases made using the loyalty card, only in the name of the person named on the loyalty card.

A customer can only sign up to the Program once - multiple accounts are not allowed.

The Groupe Le Bon Marché and 24S reserve the option to request any document needed to prove a person's identity.

2. COST

There is no charge for signing up to the Program.

3. SIGNING UP TO THE PROGRAM

3.1. HOW TO SIGN UP

It is possible to sign up for the Program in-store or online.

To sign up in stores, customers must be present when their card is created and go , as they wish :

  • At the checkout and reception desks of Le Bon Marché Rive Gauche
  • At the reception desk of La Grande Épicerie de Paris
  • At the cash desk of La Grande Épicerie de Paris

To register online on lebonmarche.com or lagrandeepicerie.com, the customer must :

  • create an online account on lebonmarche.com or lagrandeepicerie.com
  • go to their personal space, under the heading "My dashboard" or "The 24 Sèvres Card" and click on "Become a member of the program".

To register online at 24S.com, the customer must:

  • create an online account at 24S.com by checking the program membership box under the registration form or
  • create an online account on 24S.com and then subscribe to the program later by going to "My Account" or "Loyalty Program" in their personal space and clicking on "Become a Member".
3.2. SIGN-UP INFORMATION

Signing up to the Program involves the customer providing the following information to the store sales advisor, or filling in the form available online. The following fields are required:

  • Title
  • First name
  • Last name
  • E-mail address
  • Mailing address for instore card applications
  • Postal code if living in France for in-store card opening
  • Country of residence

Incomplete or incorrect forms will not be accepted.

The customer guarantees the accuracy of the information entered and must report any change of information to the Groupe Le Bon Marché or 24S, as soon as possible.

By registering for the Program, the customer has the option of receiving communications from Le Bon Marché Rive Gauche, La Grande Epicerie de Paris and 24S, after giving their express consent.

4. ISSUING THE PROGRAM CARD

The Carte 24 Sèvres will be issued after signing up to the La Carte 24 Sèvres Program (hereafter 'the Program').

4.1 SIGNING UP IN-STORE

When signing up for the Program in-store, the Member will be given a physical card bearing their name (hereafter 'The Card').

The Member (or 'Principal Member') can request a duplicate card (hereafter the 'Second Card') to give someone in the same household (hereafter 'the Beneficiary') the benefits linked to their loyalty account and to enable Points to be collected on their account.

The Beneficiary of the Second Card must:

  • Be part of the same household (live at the same address) as the Principal Member
  • Be 18 years of age or over

Only one Second Card can be issued on the same account.
To get a Second Card, the Principal Member must go to the customer information desk or Customer Relations desk in the Le Bon Marché, Paris store or the customer information desk in the La Grande Épicerie de Paris store, on presentation of the card and a document proving the Beneficiary's identity.

The request can be made when signing up for the Program or afterwards. The Second card will be sent to the Principal Member's address by mail.

The Second Card is named (in the Beneficiary's name) and is not transferable.

The Second Card is subject to the same rules as the Principal Member's Card. Accordingly:

  • If the Principal Member changes status, he/she is issued a new Card and a new Second Card is issued in the Beneficiary's name.
  • If the Principal Member's card is cancelled, the Second Card is also cancelled.
  • The Beneficiary collects Points for the same account as the Principal Member.

The Beneficiary can use the benefits associated with the Principal Member's status.

4.2 SIGNING UP ONLINE

In the event of an online subscription on lebonmarche.com or lagrandeepicerie.com or on 24s.com, the Member will be given a dematerialized card associated with a loyalty number and will have access to a dedicated personal space.

DESCRIPTION AND OPERATION OF THE LA CARTE 24 SÈVRES PROGRAM

This Program enables the Member to collect Points (hereafter 'Points') over a twelve-month period, when making purchases at Le Bon Marché, Paris, La Grande Épicerie de Paris and online on 24S. Collecting Points entitles the Member to an Exclusive Reward upon reaching 500 Points (excluding exception lists, development lists and common gift), and to achieving a higher status. Each status offers specific benefits. The Program has 3 statuses.

1. COLLECTING POINTS

1.1 SCALE AND CALCULATION RULE

Spend €1 or $1 or £1 = Collect 1 Point
Points are collected from September 1st in year N to August 31st in year N+1 (hereafter the 'Period'). Your Points are reset to zero at midnight French time on August 31st, but the benefits earned (Exclusive Reward and Gift Vouchers) are valid until their expiry date.

During the first year of Program membership, having signed up for the Program in year N, the customer will collect Points until August 31st in year N+1.

For example, if a customer signs up on 1/15/N, Points will be collected from 1/15/N to 8/31/N+1.
If a customer signs up on 10/20/N, Points will be collected from 10/20/N to 8/31/N+1.

The Member will then collect Points, every year, from September 1st N+1 to August 31st N+2.

1.2 CALCULATION RULE

Points are calculated to the nearest Euro/Pound/Dollar, based on the value of purchases, using the amount paid net of discount, tax refunded and customs duties. They are credited to the Member's account on the day after in-store purchases and no later than 48 hours after delivery for online purchases. When payment is by instalments, Points are credited following the final payment. For any product ordered in-store or online requiring a delivery, Points are credited after the product has been delivered to the Member. For purchases using Click & Collect delivery, Points are credited the day after the order is collected by the Member in-store.

1.3 SCOPE

Any purchase made at the Le Bon Marché, Paris and La Grande Épicerie de Paris stores on presentation of the physical loyalty card or by giving the loyalty number for the electronic card is eligible to collect Points, excluding non-participating brands (the Member can find out the non-participating brands by contacting the Le Bon Marché Group or 24S Customer Relations Department).

Any purchase made online on lebonmarche.com or lagrandeepicerie.com or on 24s.com (including Marketplace products) entitles the customer to earn Points under the same conditions as in-store purchases, provided that the Card is attached to the customer's Internet account at the time of purchase

Points can be collected during Sales, Private sales and the day used for an Exclusive Reward.

Points cannot be collected for:

  • related services (deliveries, alterations, services by appointment, etc.)
  • the purchase of Gift Cards
  • the tax-free value of tax-free items
  • the value of purchases paid for using Gift Cards, Gift Vouchers or credit notes
  • the amount of expenditure at restaurants in Groupe Le Bon Marché stores.
  • exceptional lists (for purchases and contributions to wedding, gift, birth and moving lists)
1.4 REFUNDS

If a refund is given for an item, the corresponding Points are automatically deducted from the Points balance collected on the card. The balance of Points collected on the card cannot be negative.

A refund can only be made upon presentation of the receipt for purchases made in store upon receipt of the return of an order made online on lebonmarche.com or 24s.com, after validation by the teams of Le Bon Marché Rive Gauche and 24S.

2. STATUS AND CHANGING STATUS

The Program has 3 statuses:

  • La Carte 24 Sèvres, Statut Invité: 0 to 1,499 Points
  • La Carte 24 Sèvres, Statut Initié: 1,500 to 3,999 Points
  • La Carte 24 Sèvres, Statut Privilégié: more than 4,000 Points

The Member changes status upon reaching the number of Points collected during the Period matching a status, unless products are returned resulting in Points being deducted. Statuses can change upwards or downwards. The Member will be informed of a change in status.

The "Initié" and "Privilégié" statuses are valid for one year from the 1st of September following their obtaining. At midnight French time every August 31st, the total of collected Points is reset to zero. At the end of each Period, the Member's Statut Initié or Statut Privilégié will be renewed automatically if the number of Points collected over the Period is greater than 1,500 Points for Statut Initié or 4,000 Points for Statut Privilégié. If the Member has not collected the appropriate number of Points for their status, then the Member will benefit from the new status appropriate to the number of Points collected over the previous Period. The Groupe Le Bon Marché and 24S reserve the right to amend the terms & conditions for issuing Statut Initié and Statut Privilégié La Carte 24 Sèvres cards at any time.

For each upward change in status, the Groupe Le Bon Marché and 24S allocate a new card to the Member beginning 31 days after moving up to the new status. During this period, however, it is agreed that the Member will be able to take advantage of the benefits of the new status when using the old card. For customers of Le Bon Marché, Paris and La Grande Épicerie de Paris, this card may be sent in the mail. This card will also be updated automatically in the 24S Application.

Using the new card deactivates the old one, which in the case of a physical card should be destroyed. However, the Member retains the same account number and benefits earned (Exclusive Reward and Gift Vouchers) and can take advantage of the benefits associated with the new status as soon as the status changes.

3. USE OF BENEFITS

The benefits are valid only upon presentation of the card or the dematerialized card on the application during an in-store purchase or by being connected to his personal space during an online purchase on lebonmarche.com (excluding Privilege Day) and lagrandeepicerie.com (excluding Privilege Day) or 24s.com 24S (excluding Marketplace products)

If the card is not presented in-store or not authenticated online, the benefits/discounts will not be allocated subsequently.

The benefits are awarded to a named recipient and can only be used by the Principal Member or Beneficiary.

Only the online terms & conditions of the benefits are valid.

4. VIEWING POINTS COLLECTED AND BENEFITS AVAILABLE

The Member can view their loyalty account:

  • On Internet: in the account previously created on lebonmarche.com or lagrandeepicerie.com or on 24s.com
  • On the 24S Application: in the account previously created.
  • Through sales advisors: in-store or by telephone.

5. END OF THE PROGRAM

Le Bon Marché Group and 24S reserve the right to stop or modify the Program at any time, without compensation. In particular, modifications may relate to:

  • The Points scale and loyalty status;
  • Benefits;
  • The T&Cs;
  • Procedures for using the Carte 24 Sèvres.

If the Program is ended, Members will be able to use their benefits earned (Exclusive Reward and Gift Vouchers) before their expiry date and within a maximum of 6 months.

PERSONAL INFORMATION

Personal information collected is processed by the Groupe Le Bon Marché and 24Sin relation to subscription to the Program and for purposes of promoting and managing the Program (administering orders, supplying personalized services, communicating targeted offers) and, as applicable, by their technical partners as part of administering the Program.

For any information regarding the processing of your personal information, please refer to the Privacy policy of La Carte 24 Sèvres loyalty program :

In accordance with the French Data Protection Act of January 6, 1978, as amended, the Member has the right to access, rectify and delete his or her personal data, as well as the right to object to the processing of such data for the purpose of direct commercial prospecting. This right will also be offered to him upon receipt of any message.

The Member can exercise his/her rights :

Intellectual property

The tradenames used as part of the Program are registered trademarks protected by trademark law. Any unauthorized use of these trademarks is considered as counterfeit.

INFORMATION – COMPLAINT

1. CUSTOMER RELATIONS

For any question or comment regarding the Program, the Member can contact the Customer Relations desk:

  • By telephone:
    CountryCall
    France+33 (0)1 44 39 81 81 - La Carte 24 Sèvres Program at Le Bon Marché, Paris and La Grande Épicerie de Paris
    Or
    +33 (0)800 945 424 (toll-free within France) or +33 (0)1 70 37 14 79 - La Carte 24 Sèvres Program on 24S
    United Kingdom+44 (0)800 107 2324 (toll-free within United Kingdom) or +44 (0)20 7022 9024
    United States+1 (0)1 877 460 6050 (atoll-free within United States) or +1 (0)1 631 913 1424
  • By post-mail: Le Bon Marché Rive Gauche, Relations Clientèle Carte de Fidélité, 24 rue de Sèvres, 75322 Paris Cedex 07, France
  • By e-mail :
  • Via the form available online, specifying the purpose of the request and providing information that will allow Customer Relations to identify and contact the Member (last name, first name, postal address or email address, telephone number, card number).

2. COMPLAINT

For any complaint relating to the Program, the Member can contact Customer Relations, as soon as possible:

Via the form available online, specifying the purpose of the request and providing information that will allow Customer Relations to identify and contact the Member (last name, first name, postal address or email address, telephone number, card number).

ENDING PARTICIPATION IN THE PROGRAM

1. BY THE MEMBER

At any time the Member can end their participation in the Program by notifying their decision:

Via the form available online by specifying the subject of the request and by giving the information allowing Customer Relations to identify and contact the Member (last name, first name, postal address or email address, telephone number, card number).

Ending membership of the Program will permanently delete Points collected and the benefits earned or associated with the Carte 24 Sèvres.

2. BY THE GROUPE LE BON MARCHÉ AND 24S

The Groupe Le Bon Marché and 24S reserve the right to suspend the membership of a Member, and to deactivate the Member's card, particularly in the event of:

  • Fraud, attempted fraud or theft by the Member or related Beneficiary, in-store or online;
  • An abnormally high number of transactions on the same purchasing day and/or over several days;
  • A payment incident not settled within one month from a reminder issued by the Groupe Le Bon Marché or 24S;
  • Action such as to disrupt operation of the Internet site, the Program or stores;
  • Not complying with these Terms & Conditions;
  • Applications for multiple loyalty cards by the same person;
  • The Member making no purchase for a consecutive period of 36 months;
  • Death of the Member.

Deactivating the card will result in the permanent loss of Points collected and the benefits earned or associated with La Carte 24 Sèvres, without the Member being able to claim compensation.

LIABILITY

1. COMMITMENT OF THE MEMBER

When signing up to the Program and throughout participation in the Program, the Member undertakes to provide accurate information.

Identity theft is liable to criminal prosecution.

In the event of a change in personal information, the Member must notify the Groupe Le Bon Marché, as soon as possible:

  • In-store: at the Customer Relations desk
  • By letter to the following address: Le Bon Marché Rive Gauche, Relations Clientèle Carte de Fidélité, 24 rue de Sèvres, 75322 Paris Cedex 07
  • By e-mail to the following addresses:
  • or modify them directly in his personal space on 24S lebonmarche.com or lagrandeepicerie.com or on 24s.com

The Member undertakes to use the Carte 24 Sèvres in accordance with the provisions stated in these T&Cs and guarantees the Beneficiary's compliance with the aforesaid terms & conditions.

If not, the Groupe Le Bon Marché and 24S reserve the option to suspend or deactivate the card under the terms stated in the previous section 'Ending Participation in the Program'.

The Member is solely responsible for the card if lost, stolen or damaged.

2. LIABILITY OF THE GROUPE LE BON MARCHÉ AND 24S

In general, the Groupe Le Bon Marché and 24S, under a duty to provide resources, jointly manage the Program and supply the associated benefits.

The Groupe Le Bon Marché and 24S shall not be liable in the event of:

  • Malfunction of the Program
  • Loss / theft / damage of the card

The photographs, text, graphics and information reproduced and illustrating the Program, Services and Benefits are not within the scope of the contract. The Groupe Le Bon Marché and 24S shall not be liable in the event of an obvious discrepancy between the characteristics of products and services and their representation.

APPLICABLE LAW

These T&Cs are subject to French law.

Only the French version is valid.

Conditions and benefits of the Loyalty Program

By signing up for the La Carte 24 Sèvres loyalty Program, the Member will have access to various benefits, the scope of which is described below.

EXCLUSIVE REWARD

The Privilege Day allows the Member to obtain 10% of the total amount spent during this Day at Bon Marché Rive Gauche, La Grande Épicerie de Paris and 24S.com in the form of a Gift Voucher credited to his or her loyalty account, excluding brands for which 5% of the total amount spent is credited as a Gift Voucher on the 24 Sèvres Card. List of 5% brands: Balenciaga, Baume & Mercier, Bell & Ross, Bottega Veneta, Briston, Bulgari, Camille Fournet, Cartier, Celine, Chanel, Collector Square, Cowboy, Delvaux, Dior, Fendi, Frederique Constant, Gucci, Hamilton, Hermès, Hublot, IWC, Jaeger-LeCoultre, Loewe, Longines, Loro Piana, Louis Vuitton, March LA. B, MeisterSinger, Moynat, Piaget, Rimowa, Rolex, TAG Heuer, Tiffany & Co, Tissot, Tudor, Zenith. On the Beauty and/or Children's selection of these brands, 10% of the total amount spent is credited as a Gift Voucher on La Carte 24 Sèvres.

The day after 500 Points are reached, the Member can claim their Exclusive Reward on their chosen date: in-store, upon presentation of the physical or electronic card ; online, either by selecting the corresponding option in their account or at checkout, when completing the order on 24S.

The Exclusive Reward is awarded to a named person and not transferable; it must be claimed within 6 months of reaching 500 loyalty Points.

  • If the Member claims their Exclusive Reward in-store: all purchases made in-store or online are taken into account. The purchases made in-store are taken into account from the opening time of the store, including those made before activating the Reward on that day. Online purchases made by the Member on the same day will be taken into account to calculate the amount of the Gift Certificate. The Exclusive Reward ends at midnight French time.
  • If the Member claims their Exclusive Reward online on 24S.com: all purchases made in-store on this day until it closes are counted, as well as purchases made on the 24S site during the 24 hours after claiming the reward.
    For purchases made on 24S, the Exclusive Reward 24-hour period will be calculated over the same time zone. The time zone will correspond to that of the billing address of the Member for online purchases on 24S.

The Privilege Day is valid during sales, TBM and Private Offers and on the 24S End of Season category, excluding non-participating brands. For details of these restrictions, the Member may contact the Le Bon Marché Group Customer Relations Department or 24S by referring to the "INFORMATION - CLAIM" section of the General Terms of Use above.

Only the purchase amount net of discount, tax refunded and customs duties will be considered.

The Exclusive Reward is not valid for:

  • related services (deliveries, alterations, services by appointment, etc.), nor for restaurants.
  • exceptional lists (purchases and contributions to wedding, gift, birth and moving lists),
  • Gift Card purchases,
  • the amount of tax refunded,
  • purchases made as Gift Vouchers,
  • the site lagrandeepicerie.com,
  • the site lebonmarche.com,
  • Items sold by marketplace partners on 24S.View the list here.

In the case of purchases made as part of a shopping list, the Points accumulated do not entitle the Member to a Privilege Day.

In-store purchases made during the Exclusive Reward can only be exchanged and cannot be refunded.

For an in-store exchange of an item purchased during an Exclusive Reward for a more expensive item, if the exchange takes place on another day the difference to be paid is eligible to collect Points but is not eligible for the 10% credit as Gift Vouchers.

If an item purchased on 24S or on lebonmarche.com during the Exclusive Reward is returned, the value of the Gift Voucher generated when purchasing the returned product will be reduced accordingly. If the Gift Voucher generated has already been used before the item is returned, the Member will be refunded the difference in amount between the value of the product returned and the value of the Gift Voucher used.

The Exclusive Reward cannot be combined with other discounts.

Once the Exclusive Reward is claimed, it cannot be cancelled.

Gift Voucher from Exclusive Reward

At the end of the Privilege Day, the Member will be awarded a Gift Voucher for 10% of the amount spent during the Privilege Day, excluding brands for which 5% of the total amount spent is credited as a Gift Voucher on the 24 Sèvres Card. List of 5% brands: Balenciaga, Baume & Mercier, Bell & Ross, Bottega Veneta, Briston, Bulgari, Camille Fournet, Cartier, Celine, Chanel, Collector Square, Cowboy, Delvaux, Dior, Fendi, Frederique Constant, Gucci, Hamilton, Hermès, Hublot, IWC, Jaeger-LeCoultre, Loewe, Longines, Loro Piana, Louis Vuitton, March LA. B, MeisterSinger, Moynat, Piaget, Rimowa, Rolex, TAG Heuer, Tiffany & Co, Tissot, Tudor, Zenith. On the Beauty and/or Children's selection of these brands, 10% of the total amount spent is credited as a Gift Voucher on La Carte 24 Sèvres.

It is credited to the Member's loyalty account on the day after the Exclusive Reward for in-store purchases. For any product ordered in-store or online requiring a delivery, Gift Vouchers are credited after the product has been delivered to the Member. For purchases using Click & Collect delivery, Gift Vouchers are credited the day after the order is collected by the Member in-store.

The value of the Gift Voucher is calculated in the payment currency for purchases made during the Exclusive Reward, and cannot be transferred or exchanged. It may be converted into other currencies at the exchange rate applicable on their date of issue.

It can be used to pay for in-store purchases at Le Bon Marché, Paris, and La Grande Épicerie de Paris or online on 24S (excluding non-participating brands), subject to the amount purchased being greater than or equal to the value of the Gift Voucher. To find out details of these restrictions, the Member can contact the Le Bon Marché or 24S Customer Relations Department.

The Gift Voucher:

  • can be used on several different occasions in-store but only once on the 24S site (if the value of the Gift Voucher is greater than the value of the order, the remaining amount will be credited to a new Gift Voucher);
  • is valid for 6 months;
  • is awarded to a named person and is not transferable;
  • is only valid on presentation of the physical or electronic card or any official identity document proving the Member's identity in-store or online on 24S by logging into a personal account;
  • is valid on Sale, Private Sale and red spot brands, excluding non-participating brands;
  • is valid to pay a deposit in-store but, if the order is cancelled, the Gift Voucher will be lost;
  • is not valid for exceptional lists (purchases and contributions to wedding, gift, birth and moving lists);
  • is not valid in restaurants;
  • cannot be converted to cash;
  • is not valid on the site lagrandeepicerie.com ;
  • Is not valid on the site lebonmarche.com
  • is not valid on products sold in Marketplace (Aeron, Agnelle, Alberta Ferretti, Apparis, Atelier VM, Atelier Paulin, Aurélie Bidermann, Axel Arigato, Ba&sh, Balmain, Borsalino, Brunello Cucinelli, Cecilie Bahnsen, Celine, Charlotte Chesnais, Clergerie, Closed, D'Orsay, Djula, Douze Paris, Editions MR, Elleme, Eres, Etudes, Fendi, Fratelli Rossetti, Gas Bijoux, Gianvito Rossi, Golden Goose, IRO, JW Anderson, Heschung, House of Dagmar, Kure Bazaar, La DoubleJ, La Perla, Loro Piana, Luxottica, Maison Fétiche, Maison Labiche, Mark Cross, Marni, Momoni, Moreau, Nanushka, Orlebar Brown, Pascale Monvoisin, Persee Paris, Philosophy di Lorenzo Serafini, Poiray, Ragdoll Los Angeles, Repossi, RSVP Paris, Santoni, Scarosso, Statement, Tasaki, Tricot, Vanessa Bruno, Vilebrequin, Woolrich)

In the event of a refund, purchases made using Gift Vouchers will only be refunded as Gift Vouchers credited to the Member's account, to be used within 6 months validity specified when the original Gift Voucher was issued.

Purchases made using Gift Vouchers are not eligible to collect Points.

EXCHANGE WITHOUT CHECKOUT RECEIPT

If the Member made an in-store purchase and presented the card, it will be possible to request in-store exchange of the purchase without presenting the checkout receipt. It is enough to present the card used for the purchase as the only proof of purchase.

It is valid for any item purchased in-store at Le Bon Marché, Paris, excluding purchases made online, according to the current terms of exchange (within 30 days, in original packaging, excluding special orders, personalized items, hygiene products, worn or used items), excluding non-participating brands. For details of these restrictions, the Member may contact the Le Bon Marché Customer Relations Department or 24S by referring to the "INFORMATION - COMPLAINTS" section of the General Terms of Use above.

PRIVATE SALES FROM LE BON MARCHÉ, PARIS, and 24S

Le Bon Marché Rive Gauche's private sales are available to members upon presentation of their card.

Private Sales from 24S are accessible online when logged into the Member's personal account.

Terms of access are detailed in the invitation letter or e-mail.

FREE ALTERATIONS

Members benefit from free alterations for all purchases made at Bon Marché Rive Gauche or on orders placed on 24S and lebonmarche.com with pick-up at the Bon Marché Rive Gauche Click & Collect counter, excluding products on sale, promotions including TBM, upon presentation of the card, the new item and the invoice.

The alterations are free of charge, depending on status:

  • Statut Invité: simple alterations (simple hem, simple cuff)
  • Statut Initié: simple and complex alterations (hems, cuffs, shortening, adjusting size, alterations to shoulders, crotch adjustments)
  • Statut Privilégié: simple and complex express alterations

Terms for alterations are detailed in-store.

Altered products will not be taken back or exchanged.

PREFERENTIAL PRICING AND BENEFITS FOR CULTURAL EVENTS

The Member benefits from deals at preferential prices that will be offered by e-mail or letter. The Member can take advantage of them in-store at the ticket office in Le Bon Marché, Paris, on presentation of the card, subject to availability. Tickets cannot be exchanged or refunded. The terms and conditions will be provided in the offer communications.

5% DISCOUNT ON LA GRANDE ÉPICERIE DE PARIS CATERING SERVICE

On presentation of the card, the Member benefits from 5% discount on ordered reception services from the Catering Service of La Grande Épicerie de Paris, including food, drinks, equipment hire and service (excluding transport).

This discount cannot be combined with other offers.

The discount is not valid on purchases made in the catering department of the La Grande Épicerie de Paris store.

5% DISCOUNT ON BOOKS

Upon presentation of the card when making purchases at Bon Marché Rive Gauche and La Grande Epicerie de Paris or by logging into their personal account on lagrandeepicerie.com or lebonmarche.com, Members receive a 5% discount on books.

This discount cannot be combined with other discounts or promotions.

PERSONALIZED BENEFITS THROUGHOUT THE YEAR (OFFERS, STORE EVENTS)

Personalized benefits are sent to the Member by letter, e-mail, SMS, telephone or using push notifications on the 24S Application. The Member will receive Personalized Offers based upon the information provided to the Program. The targeted advantages are accessible on presentation of the card and invitation in Le Bon Marché, Paris, and La Grande Épicerie de Paris stores or when logged into a personal account on 24S.

The detailed terms of these offers are provided in the invitation letters.

FREE LA GRANDE ÉPICERIE DE PARIS DELIVERY

The Member benefits from free delivery at La Grande Épicerie de Paris for any purchase over €50 made at La Grande Épicerie de Paris.

This offer is valid for:

  • purchases made in-store only,
  • deliveries to inner Paris (the 20 Paris arrondissements) and Boulogne, Neuilly and Levallois for the purchases done at La Grande Épicerie de Paris Rive Droite,
  • a number of water packs, limited to maximum 10 packs.

To take advantage of this offer, the Member must present the card when requesting delivery.

LE BON MARCHÉ PARIS, FREE EXPRESS DELIVERY

The Member benefits from free delivery for any purchase made at Le Bon Marché Paris in-store upon presentation of the card. Delivery can be made from the day following the purchase. Deliveries are made in two-hour time slots, from Monday to Saturday, starting from 8am - 10am until 6pm - 8pm.

This benefit is awarded under the following conditions:

  • the Member has the following status: Statut Initié
  • for any delivery in mainland France, excluding additional delivery costs and selected items in-store.

This benefit does not apply to purchases placed over the phone.

LE BON MARCHÉ PARIS, FREE MESSENGER DELIVERY

The Member benefits from free messenger delivery. The order is picked up by the messenger 15 minutes following purchase and delivery is made within the hour. Alternatively, the Member may select a 1-hour time slot in the same day until 9pm.

This benefit is awarded under the following conditions:

  • the Member has the following status: Statut Privilégié
  • for any delivery in greater Paris (postal codes beginning with 75, 92, 93 and 94), excluding additional delivery costs and selected items in-store.

This delivery is not valid for purchases made in the Home department.

INTERNET DELIVERY LE BON MARCHE RIVE GAUCHE

The Member benefits from free delivery for any purchase made online on the lebonmarche.com website, if the Member's card is attached to the Internet account when ordering, according to the following conditions:

  • For the Members of Guest Status: the standard delivery (under 2 to 3 working days) at home in Metropolitan France (Corsica included) and in Belgium is offered from 100€ of purchases
  • For members of the Initiate Status: standard delivery (within 2 to 3 working days) at home, valid for all deliveries in metropolitan France (including Corsica) and in Belgium is offered without minimum purchase
  • For Privileged Status Members: standard delivery (within 2 to 3 working days) at home, valid for any delivery in France (including Corsica) and Belgium is offered without minimum purchase

Delivery conditions are available on https://www.lebonmarche.com/fr/livraison-et-retour

LA GRANDE ÉPICERIE WEBSITE FREE ONLINE DELIVERY

The Member benefits from free delivery for any purchase made online on La Grande Epicerie’s website, if the Member's card is linked to the Internet account when placing the order, under the following conditions:

  • For Statut Invité members: free standard delivery (72-hour Colissimo Delivery) in mainland France including Corsica and Monaco for purchases over 100€;
  • For Statut Initié members: free standard delivery (72-hour), in mainland France, including Corsica and Monaco, with no minimum spend.
  • For Statut Privilégié members: free express delivery (48-hour Chronopost), in mainland France including Corsica and Monaco, and Europe.

Delivery conditions are available on http://www.lagrandeepicerie.com/info/livraison.html

FREE 24S DELIVERY

For Statut Initié Members:

  • Standard Delivery is free for any order to Germany, Italy, Belgium and Spain.
  • Express Delivery is free for any order to all other countries.

For Statut Privilégié Members: Express Delivery is free for any order, irrespective of the country.

Delivery conditions are detailed here: /en-cn/your-24s/shipping-and-returns.

A BEAUTY TREATMENT FOR ONE PERSON

The Member benefits from the free beauty treatment in the Le Bon Marché, Paris store.

This benefit is available under the following conditions:

This offer is valid for one person, once a year.

Any missed appointment is lost, unless cancelled or changed more than 48 hours in advance. If this benefit is not used before August 31st, it is lost.
It cannot be transferred to the following year.
The list of participating brands and their respective terms and conditions is available in-store.

PRIORITY ACCESS TO PERSONALIZED ADVICE WHEN PURCHASING A PRODUCT

The Member benefits from free access to the personalized advice of an in-store personal shopper.

This benefit is available under the following conditions:

  • from Statut Initié
  • on presentation of the card,
  • subject to availability when booking.

This service by appointment is valid for one person, only at Le Bon Marché, Paris.
Le Bon Marché undertakes to offer the Member an appointment within a maximum of 24 hours after making the appointment in-store or at the Le Bon Marché, Paris, Customer Relations desk.

Personal shoppers for 24S are available to any member from Monday to Saturday 8 am to 8 pm (French time) by Live Chat, Video Chat, telephone on +33 (0)1 70 30 14 79 or by e-mail to bonjour@24sevres.com (response within 24 hr). All the information about personal shoppers is available here: https://www.24s .com/fr-fr/personal-shopper.

LE BON MARCHÉ, PARIS, ONE-PAYMENT SHOPPING

The Member benefits from a 'One-Payment Shopping' service and can combine their purchases in the Le Bon Marché, Paris store, so as to pay only once at the Grouped Purchases Department of the Customer Relations desk.

This service is available to any Member from Statut Initié upon presentation of the card.
All products included in a grouped purchase and not paid for will be put back on the shelf after 48 hours.

FREE PARKING

The Member benefits from 2 hours free parking in the Indigo Sèvres Babylone parking lot (rue Velpeau, 75007 Paris, France) and Indigo Passy parking lot (rue de Passy 75016 Paris).

This benefit is available under the following conditions:

  • from Statut Initié,
  • for a purchase of more than 100€ during the day in Le Bon Marché Rive Gauche or La Grande Epicerie de Paris stores or 24S orders or on lebonmarche.com with collection at the Click & Collect counter of Le Bon Marché Rive Gauche

The Member will be handed a voucher at the Customer Relations desk in Le Bon Marché, Paris, or at the reception desk at La Grande Épicerie de Paris upon presentation of tickets dated for the same day, or at the Click & Collect desk when collecting a 24S order.

The voucher cannot be partially used if parking for less than 2 hours. The Member will pay the price difference if parking for more than 2 hours.

This benefit is restricted to a single voucher for 2 hours per day. The voucher must be used on the day of the purchase and cannot be exchanged for a voucher valid at a later date.

A FREE PERSONAL STYLING SESSION

The Member benefits from a free styling session.

This benefit is available under the following conditions:

  • for the Member having Statut Privilégié in the Le Bon Marché, Paris store upon presentation of the card;
  • for one person only and limited to once per year, subject to availability when making the appointment.

This service provides the advice of a stylist as part of a private session lasting no more than 2 hours.
Any missed appointment is lost, unless cancelled or changed more than 48 hours in advance.

If this benefit is not used before August 31st, it is lost. It cannot be transferred to the following year.

FREE VALET PARKING

The Member benefits from a valet parking service.

This benefit is available under the following conditions:

  • the Member has Statut Privilégié, upon presentation of the card.

The Member may request a book of 12 valet parking coupons at the reception desk in Le Bon Marché, Paris, and upon presentation of the card or at the Click & Collect desk when collecting a 24S order.

The Member must then present a coupon to the valet parking attendant when returning from shopping.
This offer is valid upon presentation of the card, a checkout receipt for the current date and upon handing the valet parking attendant a coupon, subject to having made a purchase at Le Bon Marché, Paris, La Grande Épicerie de Paris or when collecting a 24S order or lebonmarche.com at the Click & Collect desk, subject to the availability of valet parking attendants.

Use of the service is limited to one coupon per day and per loyalty account, up to 24 coupons per year.

This service is only available at Le Bon Marché Rive Gauche and at La Grande Épicerie de Paris Rive Gauche.

This offer is limited to 2 hr parking per coupon. The Member will pay the price difference if parking for more than 2 hours.

A coupon can only be used once. The coupon cannot be partially used if parking for less than 2 hours.

The book of 12 coupons is valid for 1 year from issue, based on the date shown on the book.

DEDICATED TELEPHONE LINE

The Member benefits from a dedicated telephone line to the Le Bon Marché, Paris store.

This benefit is available under the following conditions:

  • the Member has Statut Privilégié.

This line allows the Member to ask any question related to the Program or stores, to reserve a service or restaurant in Le Bon Marché, Paris or La Grande Épicerie de Paris through a dedicated Customer Relations Advisor.

The telephone number is given to the Member when issuing the Statut Privilégié card.

The dedicated telephone line is available during the opening hours of Le Bon Marché, Paris. Cost of an unsurcharged local call (in mainland France).

VALET SERVICE AT LA GRANDE ÉPICERIE DE PARIS

The Member benefits from a valet service at La Grande Épicerie de Paris.

This benefit is available under the following conditions:

  • the Member has Statut Privilégié.

The Member can make use of this benefit by going to the Delivery Department at La Grande Épicerie de Paris and upon presentation of the card for any purchase made at La Grande Épicerie de Paris only.

In-store purchases made by the Member are carried to the Member's car, subject to availability and subject to the car being parked close to La Grande Épicerie de Paris (excluding the Le Bon Marché, Paris).