DELIVERY AND RETURNS

Free delivery from a purchase amount that varies according to the country.

Express delivery available to all countries.

Returns are always free, with the possibility of collection from home.

DELIVERY

We offer two types of delivery, from Monday to Friday:

  • Standard: only available for certain destinations.
  • Express: available for all destinations.

All available delivery options, depending on your order and destination, will be offered to you once you have entered your address.

Delivery is offered from a purchase amount that varies according to the country (except in Australia).

Our most loyal customers, with Initiate and Privileged status, benefit from free delivery regardless of the amount of their order.

We deliver to over 100 countries. See the list here.

You can track the progress of the preparation and delivery of your order by logging into the My Orders page of your account. You will receive an email as soon as your order is dispatched with the tracking link allowing you to follow its progress.

Please note that the content of your order and the delivery address cannot be changed once the order has been placed.

For more information, please visit our FAQ page.

RETURNS

You have 30 days to return your items free of charge and with ease, with the possibility of collection from your home or from a pick-up point.

The return label is included in your package, as well as the customs invoice if you are outside the European Union.

Return postage is free. Any shipping costs will be charged to you.

The products must be sent to us in new condition (not used, not worn, not washed etc.) with the 24S and brand labels.

In order to make your return, we invite you to follow the instructions in our return guide available in your package or in your customer area.

Some products are not eligible for returns.

For more information, please visit our FAQ page.

REFUNDS

We will refund the full amount of the product on the payment method used at the time of purchase, including taxes and duties. The shipping costs, if paid, will remain payable by you.

We guarantee a refund for products that you do not wish to keep and that are returned in accordance with our Returns Policy.

The refund can only be requested by the person who placed the order and will be made on the original method of payment.

You will be notified by email when your refund is issued.

It will be processed within 15 working days by your bank. This period varies depending on the card issuer.

For more information, please visit our FAQ page.