FREQUENTLY ASKED QUESTIONS

Louis Vuitton

Are the Louis Vuitton products available on 24S also available on Louis Vuitton’s stores or website?

Are the Louis Vuitton products available on 24S genuine?

Are the Louis Vuitton products available on 24S second-hand?

Can I find the Louis Vuitton current collection or Louis Vuitton Icons at 24S?

Can I contact Louis Vuitton’s Clients Service Center at my local Louis Vuitton store about this purchase?

Can I get a refund for my Louis Vuitton product purchased on 24S?

Delivery

Who can receive my order ?

What are delivery methods, times and costs ?

In which countries do you deliver ?

How are calculated the local Sales Tax due in the United States?

Will I be informed of delivery date once I confirm my order?

Can it be delivered to Le Bon Marché ?

What about Brexit ?

How do I add an address to my address book ?

Do you deliver to PO boxes ?

How can I track my order ?

Can I change my delivery address ?

Are there shipping restrictions for some countries ?

Can it be delivered to work ?

What happens if I'm not there when delivery is attempted ?

Are there shipping restrictions for some items ?

Are taxes and duties included in your prices ?

Returns & Exchanges

Should I bear the costs for the return shipping ?

Will taxes and duties be refunded?

What precautions should I take when trying on your products?

How do I return my order?

Can I cancel my order or an item from my order ?

What is the return policy on specific products ?

How can I get a refund and how long does it take ?

Can I return my order directly to Le Bon Marché ?

What should I do if I receive a damaged, incomplete or faulty item in my order?

How do I exchange an item ?

24S online payment

How to pay with WeChat?

Can I be eligible for a tax refund ?

Is it possible to pay on delivery?

What payment methods do you accept ?

Is online payment secure ?

Is it possible to pay in several installments ?

When and where can I view my bill online ?

What happens if my payment is declined ?

Is it possible to pay with La Carte 24 Sèvres Gift Vouchers or gift cards ?

24S Shopping

How do I login into my 24S account?

How can I edit my personal details?

How can I manage my subscriptions to the 24S newsletters

I forgot my password, what should I do ?

I saw a product on 24S that is not online anymore. How can I buy it ?

How do I look for a product ?

I saw a product at Le Bon Marché but I cannot find it on 24S. How can I buy it ?

Do I need to create an account to place an order ?

La Carte 24 Sèvres

How do I link my online account to La Carte 24 Sèvres loyalty program?

How to use my Gift Voucher on 24s.com?

I just placed an order online, but my advantages do not appear on my account. Why?

Where can I consult my available advantages?

I forgot to activate my Exclusive Reward, or I activated it by mistake, what can I do?

Click&Collect

What should I bring to pick-up my order ?

Can someone else collect my order ?

When will my order be available ?

Where can I pick-up my order at Le Bon Marché ?

Can I return my order the same day I collected it ?

What happens if I'm not available to collect my order ?

Can I exchange my order at Le Bon Marché?

Give Away

What are the "24S x Patou" contest rules?

What are the "24S x Trudon" contest rules?

What are the "Holiday Lovelist" contest rules?