FREQUENTLY ASKED QUESTIONS

Louis Vuitton

Are the Louis Vuitton products available on 24S second-hand?

Are the Louis Vuitton products available on 24S genuine?

My Account

How can I edit my personal details?

How do I link my online account to La Carte 24 Sèvres loyalty program ?

24S Shopping

I want to change some informations on my account, how should I do ?

I forgot my password, what should I do ?

24S online payment

Is it possible to pay on delivery?

Delivery

Who can receive my order ?

What are delivery methods, times and costs ?

In which countries do you deliver ?

How are calculated the local Sales Tax due in the United States?

Will I be informed of delivery date once I confirm my order?

Can it be delivered to Le Bon Marché ?

Returns & Exchanges

Should I bear the costs for the return shipping ?

Will taxes and duties be refunded?

What precautions should I take when trying on your products?

How do I return my order?

Click&Collect

What should I bring to pick-up my order ?

Give Away

What are the rules of 24S x La Mer Giveaway?