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FAQ
FREQUENTLY ASKED QUESTIONS
Louis Vuitton
Are the Louis Vuitton products available on 24S second-hand?
Are the Louis Vuitton products available on 24S genuine?
My Account
How can I edit my personal details?
How do I link my online account to La Carte 24 Sèvres loyalty program ?
24S Shopping
I want to change some informations on my account, how should I do ?
I forgot my password, what should I do ?
24S online payment
Is it possible to pay on delivery?
Delivery
Who can receive my order ?
What are delivery methods, times and costs ?
In which countries do you deliver ?
How are calculated the local Sales Tax due in the United States?
Will I be informed of delivery date once I confirm my order?
Can it be delivered to Le Bon Marché ?
Returns & Exchanges
Should I bear the costs for the return shipping ?
Will taxes and duties be refunded?
What precautions should I take when trying on your products?
How do I return my order?
Click&Collect
What should I bring to pick-up my order ?
Give Away
What are the rules of 24S x La Mer Giveaway?