FREQUENTLY ASKED QUESTIONS

Pick up service point

Which destinations are eligible to this delivery option?

How to choose a pick up service point?

Where are the available pick up service points available?

How can I return my order?

Can another person come collect my order?

What should I do if I have doubts about the contents or the condition of my parcel?

What should I do if my parcel is not at the pick up service point?

How am I informed when my parcel is available?

Louis Vuitton

Can I contact Louis Vuitton’s Clients Service Center at my local Louis Vuitton store about this purchase?

Are the Louis Vuitton products available on 24S also available on Louis Vuitton’s stores or website?

Are the Louis Vuitton products available on 24S genuine?

Are the Louis Vuitton products available on 24S second-hand?

Can I find the Louis Vuitton current collection or Louis Vuitton Icons at 24S?

Can I get a refund for my Louis Vuitton product purchased on 24S?

Delivery

In which countries do you deliver ?

What are delivery methods, times and costs ?

Who can receive my order ?

Are there any specificities for the delivery of certain products?

How are calculated the local Sales Tax due in the United States?

Will I be informed of delivery date once I confirm my order?

Can it be delivered to Le Bon Marché ?

How do I add an address to my address book ?

Do you deliver to PO boxes ?

How can I track my order ?

Can I change my delivery address ?

Can it be delivered to work ?

What happens if I'm not there when delivery is attempted ?

Are taxes and duties included in your prices ?

24S Shopping

How do I login into my 24S account?

Do you offer samples for beauty product purchases?

How can I edit my personal details?

How can I manage my subscriptions to the 24S newsletters

I forgot my password, what should I do ?

I saw a product on 24S that is not online anymore. How can I buy it?

How do I look for a product ?

I saw a product at Le Bon Marché but I cannot find it on 24S. How can I buy it ?

Do I need to create an account to place an order ?

Returns & Exchanges

Should I bear the costs for the return shipping ?

Will taxes and duties be refunded?

What precautions should I take when trying on your products?

How do I return my order?

Can I cancel my order or an item from my order ?

What is the return policy on specific products ?

How can I get a refund and how long does it take ?

Can I return my order directly to Le Bon Marché ?

What should I do if I receive a damaged, incomplete or faulty item in my order?

How do I exchange an item ?

Can I return a gift ?

24S online payment

Can I be eligible for a tax refund ?

Can I pay on the 24S app?

Is it possible to pay on delivery?

What payment methods do you accept ?

Is online payment secure ?

Is it possible to pay in several installments ?

When and where can I view my bill online ?

What happens if my payment is declined ?

Is it possible to pay with La Carte 24 Sèvres Gift Vouchers or gift cards ?

La Carte 24 Sèvres

How do I link my online account to La Carte 24 Sèvres loyalty program?

Can I get alterations on items purchased from 24s.com?

How to use my Gift Voucher on 24s.com?

I just placed an order online, but my advantages do not appear on my account. Why?

Where can I consult my available advantages?

I forgot to activate my Exclusive Reward, or I activated it by mistake, what can I do?

Give Away

What are the rules of Contest « Holiday with Helene in Paris »?

What are the 24S Giveaway rules?